The Southwest Airlines Way - AchieveMax® Top Ten Book Review
Over the years, several books and countless magazine and newspaper articles have been written about Southwest Airlines. Numerous MBA programs highlight the Southwest structure, its culture, its CEO, its low fares and other reasons as to why it is the bright spot in an otherwise dismally performing industry. Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. No one, however, has completely captured the real explanation of why Southwest succeeds.
In a previous review, I highly recommended NUTS! (Southwest Airlines' Crazy Recipe for Business and Personal Success). This laugh-a-page, inspirational book captured all the delicious myth, disarming magic, original insights, and upbeat stories of a high-energy, caring, playful culture that's sometimes hard to believe. I enjoyed it thoroughly and recommended it to anyone and everyone striving to create and maintain a successful and productive culture.
Now comes The Southwest Airlines Way ... an in-depth profile, based on eight years of field research on the airline industry. In this book, the author, Dr. Jody Gittell, has managed to identify and even quantify the powerful formula of Southwest's success. This effortless read is filled with actual examples of business processes at Southwest as compared to other airlines. You can easily see how basic practices based on internal values at Southwest, such as investing in leadership development and people, have made such a big difference. In fact, the findings reveal that Southwest's success is due to building high performance relationships with its people, customers, unions, vendors and suppliers, and the public in general.
Full of frontline tales of Southwest's innovative management style, this compelling book unveils the secret ingredient, high performance relationships, that has enabled Southwest to sustain a steady 10% to 15% rate of growth throughout its 32 year history while also turning a profit when few others can manage to break even. This great read reveals 10 practices that Southwest Airlines uses to build high performance relationships, and how they can be implemented in any organization-with dramatic results. The good news is that Dr. Gittell clearly identifies and explains each of these practices in a highly readable way that is also backed with data. The hard part is that these are not quick fixes and that the evidence indicates that most, if not all, of the practices must be adapted/adopted if another organization is to duplicate the success of Southwest.
This no-nonsense analysis takes a more serious look at the airline that continues to fascinate friend and foe alike. Learn why Southwest Airlines is valued higher than all other major U.S. Passenger air carriers combined. Learn how, in the wake of 9-11, Southwest could keep all of its employees working and continue its unblemished record of growth and profitability as other airlines laid off thousands, begged Congress for money, and filed Chapter 11 bankruptcy protection. Learn how American, Continental, United and other airlines have tried to imitate Southwest-and why they have failed.
You may not find yourself laughing as often as you did while reading NUTS!, but you'll certainly walk away with a greater respect and much deeper insight into the unique culture that will undoubtedly continue to fascinate everyone for decades to come.
More than 100 business book reviews written by Harry K. Jones are available at www.AchieveMax.com/books/index.htm">http://www.AchieveMax.com/books/.
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www.AchieveMax.com/motivational-speaker-harry.htm">Harry K. Jones is a professional speaker and consultant for AchieveMax®, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Harry has made presentations ranging from leadership to employee retention and time management to stress management for a number of industries, including education, financial, government, healthcare, hospitality, and manufacturing. He can be reached at 800-886-2MAX or by visiting www.AchieveMax.com">http://www.AchieveMax.com.
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The Hogwarts universe is set to expand by an additional two new Harry Potter books, published by Bloomsbury in the UK (and presumably Scholastic in the USA) in conjunction with a British Library event, in celebration of the 20th anniversary of the series.
The library exhibition titled, "A History of Magic," featuring the two books will be open from October 2017 to February 2018.
The books, both by the British Library, include unseen sketches and manuscript pages from author J.K. Rowling, magical illustrations from Jim Kay and artifacts from the archives at the library.
J.K. Rowling, in a statement on the Pottermore website, called A History of Magic an "adult edition" and Harry Potter A Journey Through A History of Magic "a family edition for younger readers."
As a part of the celebration of its centennial this year, the Women's National Book Association has awarded the WNBA Second Century Prize to the Little Free Library. The award, which carries a $5,000 grant, honors "an organization that supports the power of reading, past, present, and into the future,"
The Little Free Library, a nonprofit organization that promotes reading for all ages, but especially children, by building free book exchanges.
Founded in 2009 in Hudson, Wis., by Todd Bol to honor his mother, a schoolteacher, the Little Free Library promotes the building of free book exchanges. There are now more than 50,000 registered Little Free Libraries worldwide, in all 50 states and 70 countries.
The budget battle is kicking up again in Washington, but this time with a note of optimism for libraries and library supporters. Last week, a House Appropriations subcommittee voted to recommend level funding for libraries in FY2018, which would mean roughly $231 million for the Institute of Museum and Library Services (IMLS), $183 million for the Library Services and Technology Act, and $27 million for the Innovative Approaches to Literacy (IAL) program.
The vote comes after President Trump in May doubled down on his call to eliminate IMLS and virtually all federal funding for libraries, as well as a host of other vital agencies.
By his own admission, the novelist Junot Díaz is an agonizingly slow writer and a chronic procrastinator. Over the past two-plus decades, he has published just three books: two short-story collections and his 2007 novel, The Brief Wondrous Life of Oscar Wao, which won the Pulitzer Prize.
But even by Mr. Díaz's glacial standards, his latest book, Islandborn (March 2018, Dial Books), will be long overdue about 20 years past deadline. And it's a mere 48 pages long.
According to the New York Times, Islandborn "engages with many of the same themes that Mr. Díaz has wrestled with in his fiction: immigration and identity, the weight of collective memory, and feelings of displacement and belonging." ...
This year's International Thriller Writers' annual awards have been presented to:
Hardcover: Before the Fall
, Noah Hawley
First Novel: The Drifter
, Nicholas Petrie
Paperback Original: The Body Reader
, Anne Frasier
eBook Original: Romeo's Way
, James Scott Bell
Liu Xiaobo, the renegade Chinese intellectual who kept vigil at Tiananmen Square in 1989 to protect protesters from encroaching soldiers, promoted a pro-democracy charter that brought him a lengthy prison sentence and was awarded the Nobel Peace Prize while locked away, died under guard in a hospital on Thursday. He was 61.
(Liu Xiaobo is pronounced approximately Lee-O shau-BO. Liu is his family name, Xiaobo his given name. The first syllable of Xiaobo rhymes with now.)
For the 50th anniversary of the Beatles' Yellow Submarine, the Apple Corporation is authorizing a comic book adaptation of the classic film with Titan Comics. The book is slated for release in 2018.
In a move that had been expected, Bertelsmann has increased its stake in Penguin Random House. After the deal is completed in September, Bertelsmann will have a 75% share of PRH with Pearson controlling the remaining 25%.
Spencer Johnson, a onetime physician and children's book author, whose best-selling books on business management, including "The One-Minute Manager" and "Who Moved My Cheese?," sold millions of copies and inspired a cult-like following, died July 3 at a hospital in Encinitas, Calif. He was 78.