The Southwest Airlines Way - AchieveMax® Top Ten Book Review
Over the years, several books and countless magazine and newspaper articles have been written about Southwest Airlines. Numerous MBA programs highlight the Southwest structure, its culture, its CEO, its low fares and other reasons as to why it is the bright spot in an otherwise dismally performing industry. Fortune magazine calls Southwest Airlines "the most successful airline in history." With a market value greater than the rest of the U.S. airline industry combined, Southwest Airlines is an amazing company with amazing management practices. No one, however, has completely captured the real explanation of why Southwest succeeds.
In a previous review, I highly recommended NUTS! (Southwest Airlines' Crazy Recipe for Business and Personal Success). This laugh-a-page, inspirational book captured all the delicious myth, disarming magic, original insights, and upbeat stories of a high-energy, caring, playful culture that's sometimes hard to believe. I enjoyed it thoroughly and recommended it to anyone and everyone striving to create and maintain a successful and productive culture.
Now comes The Southwest Airlines Way ... an in-depth profile, based on eight years of field research on the airline industry. In this book, the author, Dr. Jody Gittell, has managed to identify and even quantify the powerful formula of Southwest's success. This effortless read is filled with actual examples of business processes at Southwest as compared to other airlines. You can easily see how basic practices based on internal values at Southwest, such as investing in leadership development and people, have made such a big difference. In fact, the findings reveal that Southwest's success is due to building high performance relationships with its people, customers, unions, vendors and suppliers, and the public in general.
Full of frontline tales of Southwest's innovative management style, this compelling book unveils the secret ingredient, high performance relationships, that has enabled Southwest to sustain a steady 10% to 15% rate of growth throughout its 32 year history while also turning a profit when few others can manage to break even. This great read reveals 10 practices that Southwest Airlines uses to build high performance relationships, and how they can be implemented in any organization-with dramatic results. The good news is that Dr. Gittell clearly identifies and explains each of these practices in a highly readable way that is also backed with data. The hard part is that these are not quick fixes and that the evidence indicates that most, if not all, of the practices must be adapted/adopted if another organization is to duplicate the success of Southwest.
This no-nonsense analysis takes a more serious look at the airline that continues to fascinate friend and foe alike. Learn why Southwest Airlines is valued higher than all other major U.S. Passenger air carriers combined. Learn how, in the wake of 9-11, Southwest could keep all of its employees working and continue its unblemished record of growth and profitability as other airlines laid off thousands, begged Congress for money, and filed Chapter 11 bankruptcy protection. Learn how American, Continental, United and other airlines have tried to imitate Southwest-and why they have failed.
You may not find yourself laughing as often as you did while reading NUTS!, but you'll certainly walk away with a greater respect and much deeper insight into the unique culture that will undoubtedly continue to fascinate everyone for decades to come.
More than 100 business book reviews written by Harry K. Jones are available at www.AchieveMax.com/books/index.htm">http://www.AchieveMax.com/books/.
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www.AchieveMax.com/motivational-speaker-harry.htm">Harry K. Jones is a professional speaker and consultant for AchieveMax®, Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Harry has made presentations ranging from leadership to employee retention and time management to stress management for a number of industries, including education, financial, government, healthcare, hospitality, and manufacturing. He can be reached at 800-886-2MAX or by visiting www.AchieveMax.com">http://www.AchieveMax.com.
Clive King, who has died aged 94, was the author of several children's books and is best known for Stig of the Dump, the original and imaginative fantasy story of the friendship between Barney, a boy of the modern era, with Stig, a boy from long, long ago who lives in a nearby chalk pit in a home created from things he can creatively and skilfully repurpose from waste, including a chimney from tin cans and windows from glass bottles....
Films based on books might have the intolerable disadvantage of people smugly claiming "the book is so much better", but they also result in a huge boost at the box office.
According to new research from the Publishers Association, films based on books take 44% more at the box office in the UK and 53% more worldwide than original screenplays.
..."In short, published material is the basis of 52% of top UK films in the last 10 years, and accounts for an even higher share of revenue from these leading performers, at 61% of UK box office gross and 65% of worldwide gross," the report reads.
The New York Times has a rare interview with Anne Tyler to coincide with the publication of her latest novel, Clock Dance. Tyler rarely does interviews because she dislikes the way they make her feel the next morning. "I'll go upstairs to my writing room to do my regular stint of work and I'll probably hear myself blathering on about writing and I won't do a very good job that day. I always say that the way you write a novel is for the first 83 drafts you pretend that nobody is ever, ever going to read it."
The good news for fans is that Tyler has no plans to retire: "What happens is six months go by after I finish a book," she said "and I start to go out of my mind. I have no hobbies, I don't garden, I hate travel. The impetus is not inspiration, just a feeling that I better do this. There's something addictive about leading another life at the same time you're living your own." She paused and added: "If you think about it, it's a very strange way to make a living."
The New York Times reports on the changing face of the romance novel genre:
...The landscape is slowly starting to change, as more diverse writers break into the genre, and publishers take chances on love stories that reflect a broader range of experiences and don't always fit the stereotypical girl-meets-boy mold. Forever Yours, an imprint at Grand Central, publishes Karelia Stetz-Waters, who writes romances about lesbian couples. Uzma Jalaluddin's debut novel, Ayesha at Last, takes place in a close-knit immigrant Muslim community in Canada, and features an outspoken Muslim heroine who falls for a more conservative Muslim man, a Darcy to her Lizzie Bennett...
...."Readers want books that reflect the world they live in, and they won't settle for a book about a small town where every single person is white," said Leah Koch, co-owner of the romance bookstore the Ripped Bodice in Culver City, Calif. Last year, six of her store's top 10 best-selling novels were written by authors of color, Ms. Koch said.
Michael Ondaatje's The English Patient (Bloomsbury), the story of an injured, anonymous English WWII pilot and his Italian nurse, has been named the winner of the Golden Man Booker Prize, awarded to the best work of fiction previously awarded the Man Booker Prize over the last 50 years.
In a brief statement released late Tuesday afternoon, Barnes & Noble said CEO Demos Parneros (who had been named CEO in April 2017) had been terminated for "violations of the Company's policies." While not saying what policies Parneros violated, B&N said his termination "is not due to any disagreement with the Company regarding its financial reporting, policies, or practices or any potential fraud relating thereto." In addition to being fired immediately, Parneros will not receive any severance, B&N said. B&N said Parneros's removal was undertaken by its board of directors, who were advised by the law firm Paul, Weiss, Rifkind, Wharton & Garrison LLP.
In his first interview since being accused of inappropriate behavior with women, celebrated novelist Junot Díaz adamantly denied the allegations, including a claim he once "forcibly kissed" writer Zinzi Clemmons.
Díaz, who was awarded the 2008 Pulitzer Prize for his novel The Brief Wondrous Life of Oscar Wao, said he was "distressed," "confused," and "panicked" by the accusations, but insisted he had not bullied the women or been sexually inappropriate.
Harlan Ellison, a major figure in the New Wave of science fiction writers in the 1960s who became a legend in science fiction and fantasy circles for his award-winning stories and notoriously outspoken and combative persona, died this week 84. During his life, he wrote more than 1,700 stories, film and TV scripts. The Guardian recommends five of his best...
Donald Hall, a prolific and award-winning poet and man of letters who was widely admired for his sharp humor and painful candor about nature, mortality, baseball and the distant past, has died. He was 89.
Atlas Obscura explains the history behind the, arguably nonsensical, grammar rule about not ending a sentence with a preposition which, "all goes back to 17th-century England and a fusspot named John Dryden":
There are thousands of individual rules for proper grammatical use of any given language; mostly, these are created, and then taught, in order to maximize understanding and minimize confusion. But the English language prohibition against "preposition stranding"--ending a sentence with a preposition like with, at, or of--is not like this. It is a fantastically stupid rule that when followed often has the effect of mangling a sentence. And yet for hundreds of years, schoolchildren have been taught to create disastrously awkward sentences like "With whom did you go?"
...Born in 1631, John Dryden was the most important figure throughout the entire Restoration period of the late 17th century... Dryden twice stated an opposition to preposition stranding. In an afterword for one of his own plays, he criticized Ben Jonson for doing this, saying: "The preposition in the end of the sentence; a common fault with him, and which I have but lately observed in my own writing." Later, in a letter to a young writer who had asked for advice, he wrote: "In the correctness of the English I remember I hinted somewhat of concludding [sic] your sentences with prepositions or conjunctions sometimes, which is not elegant, as in your first sentence."
Dryden does not state why he finds this to be "not elegant." And yet somehow this completely unexplained, tiny criticism, buried in his mountain of works, lodged itself in the grammarian mind, and continued to be taught for hundreds of years later. This casual little comment would arguably be Dryden's most enduring creation.