Book Summary: First, Break All The Rules
Based on a mammoth research study conducted by the Gallup
Organization involving 80,000 managers across different
industries, this book explores the challenge of many
companies - attaining, keeping and measuring employee
satisfaction. Discover how great managers attract, hire,
focus, and keep their most talented employees!
1. The best managers reject conventional wisdom.
2. The best managers treat every employee as an individual.
3. The best managers never try to fix weaknesses; instead
they focus on strengths and talent.
4. The best managers know they are on stage everyday. They
know their people are watching every move they make.
5. Measuring employee satisfaction is vital information for
6. People leave their immediate managers, not the companies
they work for.
7. The best managers are those that build a work environment
where the employees answer positively to these 12 Questions:
a. Do I know what is expected of me at work?
b. Do I have the materials and equipment I need to do my
c. At work, do I have the opportunity to do what I do best
d. In the last seven days, have I received recognition or
praise for doing good work?
e. Does my supervisor or someone at work seem to care about
me as a person?
f. Is there someone at work who encourages my development?
g. At work, do my opinions seem to count?
h. Does the mission/purpose of my company make me feel my
job is important?
i. Are my co-workers committed to doing quality work?
j. Do I have a best friend at work?
k. In the last six months, has someone at work talked to me
about my progress?
l. This last year, have I had the opportunity at work to
learn and grow?
The Gallup study showed that those companies that reflected
positive responses to the 12 questions profited more, were
more productive as business units, retained more employees
per year, and satisfied more customers.
Without satisfying an employee's basic needs first, a manager
can never expect the employee to give stellar performance.
The basic needs are: knowing what is expected of the employee
at work, giving her the equipment and support to do her work
right, and answering her basic questions of self-worth and
self-esteem by giving praise for good work and caring about
her development as a person.
The great manager mantra is don't try to put in what was
left out; instead draw out what was left in. You must hire
for talent, and hone that talent into outstanding
More wisdom in a nutshell from First, Break All the Rules:
1. Know what can be taught, and what requires a natural
2. Set the right outcomes, not steps. Standardize the end
but not the means. As long as the means are within the
company's legal boundaries and industry standards,let the
employee use his own style to deliver the result or outcome
3. Motivate by focusing on strengths, not weaknesses.
4. Casting is important, if an employee is not performing
at excellence, maybe she is not cast in the right role.
5. Every role is noble, respect it enough to hire for
talent to match.
6. A manager must excel in the art of the interview. See if
the candidate's recurring patterns of behavior match the
role he is to fulfill. Ask open-ended questions and let
him talk. Listen for specifics.
7. Find ways to measure, count, and reward outcomes.
8. Spend time with your best people. Give constant feedback.
If you can't spend an hour every quarter talking to an
employee, then you shouldn't be a manager.
9. There are many ways of alleviating a problem or non-talent.
Devise a support system, find a complementary partner for him,
or an alternative role.
10. Do not promote someone until he reaches his level of
incompetence; simply offer bigger rewards within the same
range of his work. It is better to have an excellent highly
paid waitress or bartender on your team than promote him or
her to a poor starting-level bar manager.
11. Some homework to do: Study the best managers in the
company and revise training to incorporate what they know.
Send your talented people to learn new skills or knowledge.
Change recruiting practices to hire for talent, revise
employee job descriptions and qualifications.
By: Regine P. Azurin and Yvette Pantilla
A Lot Of Great Books....Too Little Time To Read
Free Book Summaries Of Latest Bestsellers and More!
BusinessSummaries is a BusinessSummaries.com service.
(c) Copyright 2001-2005, BusinessSummaries.com">BusinessSummaries.com
Regine Azurin is the President of a company that provides business book summaries of the latest bestsellers for busy executives and entrepreneurs.
Judith Kerr, the author and illustrator whose debut picture book The Tiger Who Came to Tea introduced generations of pre-school children to the joyful chaos of uncontrolled appetites, died at home yesterday at the age of 95 after a short illness.
Kerr, whose first book was published when she was in her 40s, published more than 30 books over a 50-year career, immortalizing a succession of family cats through the naughty but lovable Mog, and bringing to life her family's flight across Europe as the Nazis came to power in the novel When Hitler Stole Pink Rabbit.
Binyavanga Wainaina, a prizewinning Kenyan writer whose humorous, incisive books and essays explored themes of postcolonialism, gender and sexual identity, including his own decision to come out as a gay man in a country that long demonized homosexuality, died May 21 in Nairobi. He was 48.
Jokha Alharthi, the first female Omani novelist to be translated into English, has won the Man Booker International prize for her novel Celestial Bodies.
Alharthi, the £50,000 award's first winner to write in Arabic, shares the prize equally with her translator, American academic Marilyn Booth. Celestial Bodies is set in the Omani village of al-Awafi and follows the stories of three sisters: Mayya, who marries into a rich family after a heartbreak; Asma, who marries for duty; and Khawla, waiting for a man who has emigrated to Canada.
Librarian of Congress Carla Hayden announced today that Richard Ford, author of "Independence Day" – the first novel to win both the Pulitzer Prize and the PEN/Faulkner Award – will receive the Library of Congress Prize for American Fiction during the 2019 Library of Congress National Book Festival on Aug. 31.
In 2015, with the purchase of the Shakespeare & Co. name in the U.S. and the successful acquisition of a lease to the store's former 5,000 sq. ft. location on Lexington Ave. on New York's Upper East side, Dane Neller, cofounder and CEO of On Demand Books (the maker of the Espresso Book Machine) and a group of investors took the first steps toward creating an indie bookstore chain. While Neller and friends are still shy of the number of locations that their namesake had at its height, six stores in New York City, the group plans to surpass that number next year...
The bestselling author who accused her husband of poisoning her was jailed for direct contempt after a court hearing last month.
Kenyon was accused of calling one of her husband's attorneys a "f---ing liar" as she abruptly left the courtroom during the hearing on April 23. After returning to the courtroom minutes later, she accused one of her husband's family members of being a pedophile.
Herman Wouk, the Pulitzer Prize-winning author of the Navy drama The Caine Mutiny, whose sweeping novels about World War II, the Holocaust and the creation of Israel made him one of the most popular writers of his generation and helped revitalize the genre of historical fiction, died May 17 at his home in Palm Springs, Calif. He was 10 days shy of his 104th birthday.
In an opinion piece in the New York Times, novelist Elena Ferrante states that power is "a story told by women. For centuries, men have colonized storytelling. That era is over.
".... In the beginning I didn't know that storytelling was a kind of power. I became aware of this only slowly, and felt an often paralyzing responsibility. I still do. Power is neither good nor bad — it depends on what we intend to do with it. The older I get, the more afraid I am of using the power of storytelling badly. My intentions in general are good, but sometimes telling a story succeeds in the right way and sometimes in the wrong way. The only consolation I have is that however badly conceived and badly written — and therefore harmful — a story may be, the harm will always be less than that caused by terrible political and economic mismanagement, with its accouterments of wars, guillotines, mass exterminations, ghettos, concentration camps and gulags..."
Faber emerged victorious at the British Book Awards 2019 on Monday evening (13th May), with Sally Rooney's Normal People scooping the coveted Book of the Year award. The book had earlier won the Fiction Book of the Year prize, while Faber stablemate Leila Slimani's Lullaby won the Debut Fiction category. The 90-year-old company also took the Independent Publisher of the Year gong in the trade section of the awards.
Jean Vanier, founder of L'Arche communities for adults with learning disabilities, living alongside those without them, has died aged 90.
In August 1964, having giving up his job teaching philosophy at the University of Toronto, he bought a small, rundown house without plumbing or electricity in the village of Trosly-Breuil, north of Paris, and invited two men with learning disabilities – Raphaël Simi and Philippe Seux – to share it with him. Both had been living in an asylum and were without family.
Today L'Arche (the ark) has 150 communities, in 38 countries, supporting 3,500 people with learning disabilities.
Vanier wrote 30 books on spirituality and community, including Community and Growth (1979), Becoming Human (1998), Befriending the Stranger (2005) and Life's Great Questions (2015). In 2015 he was awarded the £1.1m Templeton prize, for making "an exceptional contribution to affirming life's spiritual dimension".